Lifan Yang, Jingjing Xing. Characteristics of Online Transaction Dispute Mediation Cases in Mobile Electronic Commerce. In Gavriel Salvendy, June Wei, editors, Design, Operation and Evaluation of Mobile Communications - First International Conference, MOBILE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings. Volume 12216 of Lecture Notes in Computer Science, pages 174-189, Springer, 2020. [doi]
Abstract is missing.