Kai-Fu Yang, Hao-Wei Yang, Chao-Hung Huang, Jui-Yi Yang, Wen-Yu Chang. Research on the Service Quality, Customer Satisfaction and Customer Loyalty-Taking Corporate Image as a Moderating Variable. In Proceedings of the 5th International Conference on Industrial and Business Engineering, ICIBE 2019, Hong Kong, SAR, China, September 27-29, 2019. pages 117-122, ACM, 2019. [doi]
@inproceedings{YangYHYC19,
title = {Research on the Service Quality, Customer Satisfaction and Customer Loyalty-Taking Corporate Image as a Moderating Variable},
author = {Kai-Fu Yang and Hao-Wei Yang and Chao-Hung Huang and Jui-Yi Yang and Wen-Yu Chang},
year = {2019},
doi = {10.1145/3364335.3364339},
url = {https://doi.org/10.1145/3364335.3364339},
researchr = {https://researchr.org/publication/YangYHYC19},
cites = {0},
citedby = {0},
pages = {117-122},
booktitle = {Proceedings of the 5th International Conference on Industrial and Business Engineering, ICIBE 2019, Hong Kong, SAR, China, September 27-29, 2019},
publisher = {ACM},
isbn = {978-1-4503-7653-2},
}