Chi-Heng Yang, Ju-Chun Yen, Tawei David Wang. Human vs machine: Do customer service chatbots perform better?. In Ming-Hui Huang, Guy Gable, Christy M. K. Cheung, Dongming Xu, editors, 26th Pacific Asia Conference on Information Systems, PACIS 2022, Virtual Event / Taipei, Taiwan / Sydney, Australia, July 5-9, 2022. pages 61, 2022. [doi]
Abstract is missing.