Customer Satisfaction Attribution Analysis of Hotel Online Reviews Based on Qualitative Research Methods

Pinghao Ye, Bin Yu. Customer Satisfaction Attribution Analysis of Hotel Online Reviews Based on Qualitative Research Methods. In Proceedings of the 2nd International Conference on E-Education, E-Business and E-Technology, ICEBT 2018, Beijing, China, July 05-07, 2018. pages 93-98, ACM, 2018. [doi]

Abstract

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