Su-Fang Yeh, Meng-Hsin Wu, Tze-Yu Chen, Yen-Chun Lin, Xi-Jing Chang, You-Hsuan Chiang, Yung-Ju Chang. How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings. In Simone D. J. Barbosa, Cliff Lampe, Caroline Appert, David A. Shamma, Steven Mark Drucker, Julie R. Williamson, Koji Yatani, editors, CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022. ACM, 2022. [doi]
Abstract is missing.