Kai-Chieh Yen, Yu-Hsiu Hung. Integrating the Kano Model and IPA to Measure Service Quality of Pet Grooming. In Masaaki Kurosu, Ayako Hashizume, editors, Human-Computer Interaction - Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II. Volume 14012 of Lecture Notes in Computer Science, pages 511-527, Springer, 2023. [doi]
@inproceedings{YenH23,
title = {Integrating the Kano Model and IPA to Measure Service Quality of Pet Grooming},
author = {Kai-Chieh Yen and Yu-Hsiu Hung},
year = {2023},
doi = {10.1007/978-3-031-35599-8_34},
url = {https://doi.org/10.1007/978-3-031-35599-8_34},
researchr = {https://researchr.org/publication/YenH23},
cites = {0},
citedby = {0},
pages = {511-527},
booktitle = {Human-Computer Interaction - Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II},
editor = {Masaaki Kurosu and Ayako Hashizume},
volume = {14012},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-031-35599-8},
}