Kai-Chieh Yen, Yu-Hsiu Hung. Integrating the Kano Model and IPA to Measure Service Quality of Pet Grooming. In Masaaki Kurosu, Ayako Hashizume, editors, Human-Computer Interaction - Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II. Volume 14012 of Lecture Notes in Computer Science, pages 511-527, Springer, 2023. [doi]
Abstract is missing.