Dreading and Ranting: The Distinct Effects of Anxiety and Anger in Online Seller Reviews

Dezhi Yin, Samuel Bond, Han Zhang. Dreading and Ranting: The Distinct Effects of Anxiety and Anger in Online Seller Reviews. In Dennis F. Galletta, Ting-Peng Liang, editors, Proceedings of the International Conference on Information Systems, ICIS 2011, Shanghai, China, December 4-7, 2011. Association for Information Systems, 2011. [doi]

Abstract

Abstract is missing.