Ruah Younes, Chang Wang, Ching-Hung Lee, Fan Li, Shang-Ru Yang. A New Customer Complaint Handling Process Redesign for Five-Axis Machinery Solution Sales and Delivery in Aviation Manufacturing Industry. In Pisut Koomsap, Adam Cooper, Josip Stjepandic, editors, Leveraging Transdisciplinary Engineering in a Changing and Connected World - Proceedings of the 30th ISTE International Conference on Transdisciplinary Engineering, TE 2023, Hua Hin Cha Am, Thailand, July 11-14, 2023. Volume 41 of Advances in Transdisciplinary Engineering, pages 333-342, IOS Press, 2023. [doi]
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