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Call Center Demand Forecasting using Intelligent Agents

Wen-Bin Yu, James H. Graham. Call Center Demand Forecasting using Intelligent Agents. In Antony Satyadas, Sergiu M. Dascalu, editors, Proceedings of the 12th International Conference on Intelligent and Adaptive Systems and Software Engineering, July 9-11, 2003, San Francisco, CA, USA. pages 63-66, ISCA, 2003.

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Wen-Bin Yu

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James H. Graham

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