Wen-Bin Yu, James H. Graham. Call Center Demand Forecasting using Intelligent Agents. In Antony Satyadas, Sergiu M. Dascalu, editors, Proceedings of the 12th International Conference on Intelligent and Adaptive Systems and Software Engineering, July 9-11, 2003, San Francisco, CA, USA. pages 63-66, ISCA, 2003.
Abstract is missing.