Wei Yu, Dawn N. Jutla, Shyamala C. Sivakumar. A Churn-Strategy Alignment Model for Managers in Mobile Telecom. In Third Annual Conference on Communication Networks and Services Research (CNSR 2005), 16-18 May 2005, Halifax, Novia Scotia, Canada. pages 48-53, IEEE Computer Society, 2005. [doi]
Abstract is missing.