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Development and Analysis of Markov Chain Model for Optimally Allocating Operators at Call Centers

Shan Yu, Ryohei Kubota, Masaki Shobu, Ushio Sumita. Development and Analysis of Markov Chain Model for Optimally Allocating Operators at Call Centers. In 5th IIAI International Congress on Advanced Applied Informatics, IIAI-AAI 2016, Kumamoto, Japan, July 10-14, 2016. pages 462-467, IEEE, 2016. [doi]

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Shan Yu

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Ryohei Kubota

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Masaki Shobu

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Ushio Sumita

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