Shan Yu, Ryohei Kubota, Masaki Shobu, Ushio Sumita. Development and Analysis of Markov Chain Model for Optimally Allocating Operators at Call Centers. In 5th IIAI International Congress on Advanced Applied Informatics, IIAI-AAI 2016, Kumamoto, Japan, July 10-14, 2016. pages 462-467, IEEE, 2016. [doi]
@inproceedings{YuKSS16,
title = {Development and Analysis of Markov Chain Model for Optimally Allocating Operators at Call Centers},
author = {Shan Yu and Ryohei Kubota and Masaki Shobu and Ushio Sumita},
year = {2016},
doi = {10.1109/IIAI-AAI.2016.185},
url = {http://doi.ieeecomputersociety.org/10.1109/IIAI-AAI.2016.185},
researchr = {https://researchr.org/publication/YuKSS16},
cites = {0},
citedby = {0},
pages = {462-467},
booktitle = {5th IIAI International Congress on Advanced Applied Informatics, IIAI-AAI 2016, Kumamoto, Japan, July 10-14, 2016},
publisher = {IEEE},
isbn = {978-1-4673-8985-3},
}