Yue Yuan, Ke Ke Qi, Aaron Marcus. Gamification and Persuasion of HP IT Service Management to Improve Performance and Engagement. In Fiona Fui-Hoon Nah, Chuan-Hoo Tan, editors, HCI in Business - Second International Conference, HCIB 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings. Volume 9191 of Lecture Notes in Computer Science, pages 550-562, Springer, 2015. [doi]
@inproceedings{YuanQM15, title = {Gamification and Persuasion of HP IT Service Management to Improve Performance and Engagement}, author = {Yue Yuan and Ke Ke Qi and Aaron Marcus}, year = {2015}, doi = {10.1007/978-3-319-20895-4_51}, url = {http://dx.doi.org/10.1007/978-3-319-20895-4_51}, researchr = {https://researchr.org/publication/YuanQM15}, cites = {0}, citedby = {0}, pages = {550-562}, booktitle = {HCI in Business - Second International Conference, HCIB 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings}, editor = {Fiona Fui-Hoon Nah and Chuan-Hoo Tan}, volume = {9191}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-319-20894-7}, }