Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty

Kum Fai Yuen, Simin Song, Xue Li, Xueqin Wang. Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty. Techn. Analysis & Strat. Manag., 35(5):523-537, May 2023. [doi]

Authors

Kum Fai Yuen

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Simin Song

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Xue Li

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Xueqin Wang

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