Kum Fai Yuen, Simin Song, Xue Li, Xueqin Wang. Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty. Techn. Analysis & Strat. Manag., 35(5):523-537, May 2023. [doi]
@article{YuenSLW23,
title = {Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty},
author = {Kum Fai Yuen and Simin Song and Xue Li and Xueqin Wang},
year = {2023},
month = {May},
doi = {10.1080/09537325.2021.1979208},
url = {https://doi.org/10.1080/09537325.2021.1979208},
researchr = {https://researchr.org/publication/YuenSLW23},
cites = {0},
citedby = {0},
journal = {Techn. Analysis & Strat. Manag.},
volume = {35},
number = {5},
pages = {523-537},
}