Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Yuliansyah Yuliansyah, Hussain Gulzar Rammal, Maryani Maryani, Ismie Roha Mohamed Jais, Zuraidah Mohd Sanusi. Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy. Business Proc. Manag. Journal, 27(4):1126-1141, 2021. [doi]

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