Mark Zachry, William Hart-Davidson, Clay Spinuzzi. Advances in understanding knowledge work: an experience report. In Henrique O Neill, Manuela Aparicio, Carlos J. Costa, Aristidis Protopsaltis, editors, Proceedings of the 26th Annual International Conference on Design of Communication, SIGDOC 2008, Lisbon, Portugal, September 22-24, 2008. pages 243-248, ACM, 2008. [doi]
Abstract is missing.