Katarzyna Zdanowicz, Paul Herriotts, William Payre, Dean Mangurenje, Stewart A. Birrell. The World's First 'Pop-Up' Urban Airport: A User-Centred Design Approach to Understand the Customer Journey. In Tareq Z. Ahram, Redha Taiar, editors, Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, Paris, France. Volume 319 of Lecture Notes in Networks and Systems, pages 483-490, Springer, 2021. [doi]
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