Sai Zeng, Jim A. Laredo, Sameep Mehta, Himanshu Chauhan, Ashish Verma, Douglas Williams, Beth Browne. An Evidence Based Analytical Approach for Process Automation: Case Study in Finance and Administration Process Delivery Services. In IEEE 8th International Conference on e-Business Engineering, ICEBE 2011, Beijing, China, October 19-21, 2011. pages 286-292, IEEE, 2011. [doi]
Abstract is missing.