Tao Zhang, Ilana R. Barnes. Building better help before we build it: user characteristics' effect on library help design. In Michael J. Albers, Katherine Gossett, editors, Proceedings of the 31st ACM international conference on Design of communication, Greenville, NC, USA, September 30 - October 1, 2013. pages 199-200, ACM, 2013. [doi]
Abstract is missing.