Boyang Zhang, Jari Veijalainen, Denis Kotkov. Samsung and Volkswagen Crisis Communication in Facebook and Twitter - A Comparative Study. In Tim A. Majchrzak, Paolo Traverso, Karl-Heinz Krempels, Valérie Monfort, editors, Proceedings of the 13th International Conference on Web Information Systems and Technologies, WEBIST 2017, Porto, Portugal, April 25-27, 2017. pages 312-323, SciTePress, 2017. [doi]
Abstract is missing.