Yi Zhang, Quansheng Wang. Chatbot or Human？The Impact of Chatbot Service Strategies on Recovery Satisfaction. In Patrick Chau, Jack Jing, Mikko T. Siponen, Andrew Burton-Jones, Chuan-Hoo Tan, Bo Sophia Xiao, editors, 27th Pacific Asia Conference on Information Systems, PACIS 2023, Nanchang, China, July 9-12, 2023. pages 81, 2023. [doi]
Abstract is missing.