Pengzhu Zhang, Fangfang Xu, Luquan Jiang. Improving the quality of public services: case study of Shanghai social security and citizen services system. In Lois M. L. Delcambre, Genevieve Giuliano, editors, Proceedings of the 2005 National Conference on Digital Government Research, DG.O 2005, Atlanta, Georgia, USA, May 15-18, 2005. Volume 89 of ACM International Conference Proceeding Series, pages 315-316, Digital Government Research Center, 2005. [doi]
@inproceedings{ZhangXJ05,
title = {Improving the quality of public services: case study of Shanghai social security and citizen services system},
author = {Pengzhu Zhang and Fangfang Xu and Luquan Jiang},
year = {2005},
doi = {10.1145/1065226.1065338},
url = {http://doi.acm.org/10.1145/1065226.1065338},
tags = {case study, security, social},
researchr = {https://researchr.org/publication/ZhangXJ05},
cites = {0},
citedby = {0},
pages = {315-316},
booktitle = {Proceedings of the 2005 National Conference on Digital Government Research, DG.O 2005, Atlanta, Georgia, USA, May 15-18, 2005},
editor = {Lois M. L. Delcambre and Genevieve Giuliano},
volume = {89},
series = {ACM International Conference Proceeding Series},
publisher = {Digital Government Research Center},
}