Ruoyong Zhang, Dongliang Xu, Yanhai Zhao. Customer Knowledge Network Based on Service Interaction: A Typology and Spiral Model. In Lean Yu, Guoxing Zhang, Shouyang Wang, editors, Fifth International Conference on Business Intelligence and Financial Engineering, BIFE 2012, Lanzhou, Gansu, China, August 18-21, 2012. pages 455-459, IEEE, 2012. [doi]
Abstract is missing.