Yi Zhang, Zhiting Zhu, Xiaoyong Hu, Qing Li. Specification for Service Quality Management System of e-Learning. In Wenyin Liu, Yuanchun Shi, Qing Li, editors, Advances in Web-Based Learning - ICWL 2004, Third International Conference, Beijing, China, August 8-11, 2004, Proceedings. Volume 3143 of Lecture Notes in Computer Science, pages 400-406, Springer, 2004. [doi]
@inproceedings{ZhangZHL04,
title = {Specification for Service Quality Management System of e-Learning},
author = {Yi Zhang and Zhiting Zhu and Xiaoyong Hu and Qing Li},
year = {2004},
url = {http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3143&spage=400},
tags = {e-science},
researchr = {https://researchr.org/publication/ZhangZHL04},
cites = {0},
citedby = {0},
pages = {400-406},
booktitle = {Advances in Web-Based Learning - ICWL 2004, Third International Conference, Beijing, China, August 8-11, 2004, Proceedings},
editor = {Wenyin Liu and Yuanchun Shi and Qing Li},
volume = {3143},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-22542-0},
}