Yi Zhang, Zhiting Zhu, Xiaoyong Hu, Qing Li. Specification for Service Quality Management System of e-Learning. In Wenyin Liu, Yuanchun Shi, Qing Li, editors, Advances in Web-Based Learning - ICWL 2004, Third International Conference, Beijing, China, August 8-11, 2004, Proceedings. Volume 3143 of Lecture Notes in Computer Science, pages 400-406, Springer, 2004. [doi]
Abstract is missing.