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A Knowledge Extraction Approach for IT Tech-support Transcripts

Yu (Gary) Zhao, Omar F. El-Gayar, Cindy Zhiling Tu. A Knowledge Extraction Approach for IT Tech-support Transcripts. In Paul A. Pavlou, Vishal Midha, Animesh Animesh, Traci A. Carte, Alexandre R. Graeml, Alanah Mitchell, editors, 29th Americas Conference on Information Systems, AMCIS 2023, Panama City, Panama, August 10-12, 2023. Association for Information Systems, 2023. [doi]

Authors

Yu (Gary) Zhao

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Omar F. El-Gayar

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Cindy Zhiling Tu

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