Yu (Gary) Zhao, Omar F. El-Gayar, Cindy Zhiling Tu. A Knowledge Extraction Approach for IT Tech-support Transcripts. In Paul A. Pavlou, Vishal Midha, Animesh Animesh, Traci A. Carte, Alexandre R. Graeml, Alanah Mitchell, editors, 29th Americas Conference on Information Systems, AMCIS 2023, Panama City, Panama, August 10-12, 2023. Association for Information Systems, 2023. [doi]
@inproceedings{ZhaoET23-0,
title = {A Knowledge Extraction Approach for IT Tech-support Transcripts},
author = {Yu (Gary) Zhao and Omar F. El-Gayar and Cindy Zhiling Tu},
year = {2023},
url = {https://aisel.aisnet.org/amcis2023/sig_odis/sig_odis/7},
researchr = {https://researchr.org/publication/ZhaoET23-0},
cites = {0},
citedby = {0},
booktitle = {29th Americas Conference on Information Systems, AMCIS 2023, Panama City, Panama, August 10-12, 2023},
editor = {Paul A. Pavlou and Vishal Midha and Animesh Animesh and Traci A. Carte and Alexandre R. Graeml and Alanah Mitchell},
publisher = {Association for Information Systems},
}