Characterizing and Learning Representation on Customer Contact Journeys in Cellular Services - researchr publication authors

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Shuai Zhao, Wen-Ling Hsu, George Ma, Tan Xu, Guy Jacobson, Raif Rustamov. Characterizing and Learning Representation on Customer Contact Journeys in Cellular Services. In Rajesh Gupta 0001, Yan Liu 0002, Jiliang Tang, B. Aditya Prakash, editors, KDD '20: The 26th ACM SIGKDD Conference on Knowledge Discovery and Data Mining, Virtual Event, CA, USA, August 23-27, 2020. pages 3252-3260, ACM, 2020. [doi]

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