Guangxuan Zhao, Ying Zhu, Shi Feng, Daling Wang, Yifei Zhang 0003, Ge Yu 0001. Role-Aware Enhanced Matching Network for Multi-turn Response Selection in Customer Service Chatbots. In Xiaochun Yang 0001, Chang-Dong Wang, Md. Saiful Islam 0003, Zheng Zhang 0006, editors, Advanced Data Mining and Applications - 16th International Conference, ADMA 2020, Foshan, China, November 12-14, 2020, Proceedings. Volume 12447 of Lecture Notes in Computer Science, pages 654-668, Springer, 2020. [doi]
Abstract is missing.