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The Role of ITIL-Based Service Desk in Campus E-learning

Hong-yu Zhao, Xue-yan Zhang, Yong-qiang Wang, Li-you Yang. The Role of ITIL-Based Service Desk in Campus E-learning. In Qiaohong Zu, Maria Vargas-Vera, Bo Hu, editors, Pervasive Computing and the Networked World - Joint International Conference, ICPCA/SWS 2013, Vina del Mar, Chile, December 5-7, 2013. Revised Selected Papers. Volume 8351 of Lecture Notes in Computer Science, pages 819-826, Springer, 2013. [doi]

Authors

Hong-yu Zhao

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Xue-yan Zhang

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Yong-qiang Wang

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Li-you Yang

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