Hong-yu Zhao, Xue-yan Zhang, Yong-qiang Wang, Li-you Yang. The Role of ITIL-Based Service Desk in Campus E-learning. In Qiaohong Zu, Maria Vargas-Vera, Bo Hu, editors, Pervasive Computing and the Networked World - Joint International Conference, ICPCA/SWS 2013, Vina del Mar, Chile, December 5-7, 2013. Revised Selected Papers. Volume 8351 of Lecture Notes in Computer Science, pages 819-826, Springer, 2013. [doi]
@inproceedings{ZhaoZWY13-1,
title = {The Role of ITIL-Based Service Desk in Campus E-learning},
author = {Hong-yu Zhao and Xue-yan Zhang and Yong-qiang Wang and Li-you Yang},
year = {2013},
doi = {10.1007/978-3-319-09265-2_84},
url = {http://dx.doi.org/10.1007/978-3-319-09265-2_84},
researchr = {https://researchr.org/publication/ZhaoZWY13-1},
cites = {0},
citedby = {0},
pages = {819-826},
booktitle = {Pervasive Computing and the Networked World - Joint International Conference, ICPCA/SWS 2013, Vina del Mar, Chile, December 5-7, 2013. Revised Selected Papers},
editor = {Qiaohong Zu and Maria Vargas-Vera and Bo Hu},
volume = {8351},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-09264-5},
}