Wubai Zhou, Liang Tang, Chunqiu Zeng, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik. Resolution Recommendation for Event Tickets in Service Management. IEEE Transactions on Network and Service Management, 13(4):954-967, 2016. [doi]
@article{ZhouTZLSG16,
title = {Resolution Recommendation for Event Tickets in Service Management},
author = {Wubai Zhou and Liang Tang and Chunqiu Zeng and Tao Li and Larisa Shwartz and Genady Ya. Grabarnik},
year = {2016},
doi = {10.1109/TNSM.2016.2587807},
url = {http://dx.doi.org/10.1109/TNSM.2016.2587807},
researchr = {https://researchr.org/publication/ZhouTZLSG16},
cites = {0},
citedby = {0},
journal = {IEEE Transactions on Network and Service Management},
volume = {13},
number = {4},
pages = {954-967},
}