Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers

Ronggang Zhou, Xiaorui Wang, Leyuan Zhang, Haiyan Guo. Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers. Behaviour & IT, 36(12):1274-1284, 2017. [doi]

Authors

Ronggang Zhou

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Xiaorui Wang

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Leyuan Zhang

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Haiyan Guo

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