Ronggang Zhou, Xiaorui Wang, Leyuan Zhang, Haiyan Guo. Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers. Behaviour & IT, 36(12):1274-1284, 2017. [doi]
@article{ZhouWZG17,
title = {Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers},
author = {Ronggang Zhou and Xiaorui Wang and Leyuan Zhang and Haiyan Guo},
year = {2017},
doi = {10.1080/0144929X.2017.1381165},
url = {https://doi.org/10.1080/0144929X.2017.1381165},
researchr = {https://researchr.org/publication/ZhouWZG17},
cites = {0},
citedby = {0},
journal = {Behaviour & IT},
volume = {36},
number = {12},
pages = {1274-1284},
}