Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value

Yu-Qian Zhu, Houn-Gee Chen. Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value. Internet Research, 22(4):482-498, 2012. [doi]

Authors

Yu-Qian Zhu

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Houn-Gee Chen

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