Yu-Qian Zhu, Houn-Gee Chen. Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value. Internet Research, 22(4):482-498, 2012. [doi]
@article{ZhuC12-0,
title = {Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value},
author = {Yu-Qian Zhu and Houn-Gee Chen},
year = {2012},
doi = {10.1108/10662241211251006},
url = {http://dx.doi.org/10.1108/10662241211251006},
researchr = {https://researchr.org/publication/ZhuC12-0},
cites = {0},
citedby = {0},
journal = {Internet Research},
volume = {22},
number = {4},
pages = {482-498},
}