Leila Zia, Yixin Diao, Daniela Rosu, Christopher Ward, Kamal Bhattacharya. Optimizing Change Request Scheduling in IT Service Management. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 41-48, IEEE Computer Society, 2008. [doi]
Abstract is missing.