Paolo Zicari, Gianluigi Folino, Massimo Guarascio, Luigi Pontieri. Discovering accurate deep learning based predictive models for automatic customer support ticket classification. In Chih-Cheng Hung, Jiman Hong, Alessio Bechini, Eunjee Song, editors, SAC '21: The 36th ACM/SIGAPP Symposium on Applied Computing, Virtual Event, Republic of Korea, March 22-26, 2021. pages 1098-1101, ACM, 2021. [doi]
Abstract is missing.