The Influence of AI-Based Chatbots and Their Design on Users' Trust and Information Sharing in Online Loan Applications

Naim Zierau, Korbinian Flock, Andreas Janson, Matthias Söllner 0001, Jan Marco Leimeister. The Influence of AI-Based Chatbots and Their Design on Users' Trust and Information Sharing in Online Loan Applications. In 54th Hawaii International Conference on System Sciences, HICSS 2021, Kauai, Hawaii, USA, January 5, 2021. pages 1-10, ScholarSpace, 2021. [doi]

Abstract

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