Christopher W. Zobel, Milad Baghersad, Yang Zhang. Calling 311: evaluating the performance of municipal services after disasters. In Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, editors, 14th Proceedings of the International Conference on Information Systems for Crisis Response and Management, Albi, France, May 21-24, 2017. ISCRAM Association, 2017. [doi]
Abstract is missing.