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Understanding the impact of remote service technology on service business models in manufacturing: from improving after-sales services to building service ecosystems

Andreas Zolnowski, Ann Kristin Schmitt, Tilo Böhmann. Understanding the impact of remote service technology on service business models in manufacturing: from improving after-sales services to building service ecosystems. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 109, 2011. [doi]

Authors

Andreas Zolnowski

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Ann Kristin Schmitt

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Tilo Böhmann

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