Sander Paul Zwanenburg, Ali Farhoomand. The Hong Kong Jockey Club: Transforming Customer Experience Through Information Technology. CAIS, 34:58, 2014. [doi]
@article{ZwanenburgF14,
title = {The Hong Kong Jockey Club: Transforming Customer Experience Through Information Technology},
author = {Sander Paul Zwanenburg and Ali Farhoomand},
year = {2014},
url = {http://aisel.aisnet.org/cais/vol34/iss1/58},
researchr = {https://researchr.org/publication/ZwanenburgF14},
cites = {0},
citedby = {0},
journal = {CAIS},
volume = {34},
pages = {58},
}