Automated Quality Monitoring in the Call Center with ASR and Maximum Entropy

Geoffrey Zweig, Olivier Siohan, George Saon, Bhuvana Ramabhadran, Daniel Povey, Lidia Mangu, Brian Kingsbury. Automated Quality Monitoring in the Call Center with ASR and Maximum Entropy. In 2006 IEEE International Conference on Acoustics Speech and Signal Processing, ICASSP 2006, Toulouse, France, May 14-19, 2006. pages 589-592, IEEE, 2006. [doi]

Abstract

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