Automated Quality Monitoring for Call Centers using Speech and NLP Technologies - researchr publication authors

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Geoffrey Zweig, Olivier Siohan, George Saon, Bhuvana Ramabhadran, Daniel Povey, Lidia Mangu, Brian Kingsbury. Automated Quality Monitoring for Call Centers using Speech and NLP Technologies. In Robert C. Moore, Jeff A. Bilmes, Jennifer Chu-Carroll, Mark Sanderson, editors, Human Language Technology Conference of the North American Chapter of the Association of Computational Linguistics, Proceedings, June 4-9, 2006, New York, New York, USA. The Association for Computational Linguistics, 2006. [doi]

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