Geoffrey Zweig, Olivier Siohan, George Saon, Bhuvana Ramabhadran, Daniel Povey, Lidia Mangu, Brian Kingsbury. Automated Quality Monitoring for Call Centers using Speech and NLP Technologies. In Robert C. Moore, Jeff A. Bilmes, Jennifer Chu-Carroll, Mark Sanderson, editors, Human Language Technology Conference of the North American Chapter of the Association of Computational Linguistics, Proceedings, June 4-9, 2006, New York, New York, USA. The Association for Computational Linguistics, 2006. [doi]
@inproceedings{ZweigSSRPMK06,
title = {Automated Quality Monitoring for Call Centers using Speech and NLP Technologies},
author = {Geoffrey Zweig and Olivier Siohan and George Saon and Bhuvana Ramabhadran and Daniel Povey and Lidia Mangu and Brian Kingsbury},
year = {2006},
url = {http://acl.ldc.upenn.edu/N/N06/N06-4011.pdf},
researchr = {https://researchr.org/publication/ZweigSSRPMK06},
cites = {0},
citedby = {0},
booktitle = {Human Language Technology Conference of the North American Chapter of the Association of Computational Linguistics, Proceedings, June 4-9, 2006, New York, New York, USA},
editor = {Robert C. Moore and Jeff A. Bilmes and Jennifer Chu-Carroll and Mark Sanderson},
publisher = {The Association for Computational Linguistics},
}