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Herausforderung Beschwerdemanagement 2.0: Akzeptanzanalyse eines Beschwerdeblogs bei Mitarbeitern einer Hochschule (Complaint management 2.0: Acceptance of university staff using a complaint blog)

Yvonne Gaedke. Herausforderung Beschwerdemanagement 2.0: Akzeptanzanalyse eines Beschwerdeblogs bei Mitarbeitern einer Hochschule (Complaint management 2.0: Acceptance of university staff using a complaint blog). PhD thesis, Braunschweig University of Technology, Germany, 2013. [doi]

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