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Médias sociaux et gestion de communautés - applications dans le domaine de la gestion de la relation client. (Social medias and community management applied to client relationship management)

Ian Basaille-Gahitte. Médias sociaux et gestion de communautés - applications dans le domaine de la gestion de la relation client. (Social medias and community management applied to client relationship management). PhD thesis, University of Bourgogne-Franche-Comté, France, 2018. [doi]

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